“I was skeptical about whether a consultant could be helpful to us without their spending countless hours first trying to understand the nuances of our processes and job roles. Deena really impressed me with how quickly she got a handle on our work dynamics. She helped us map out visually where bottlenecks were choking our workflow and how we should apportion resources. She was able to propose changes to serve the bigger picture in a way that our employees so entrenched in the day-to-day couldn’t.”